HOME Popular Books Popular Audioooks Popular Textbooks Popular Freebooks More Genres

Book

Audiobook

Genres

Customer Magic – The Macquarie Way

By Joseph A. Michelli

Release : 2024-03-26

Genre : Industries & Professions, Books, Business & Personal Finance

Kind : ebook

(0 ratings)
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book. Customer Magic is a practical, easy-to-read guide that, consistent with Macquarie’s commitment to delivering customer value, shares transferrable knowledge on how to identify and solve customer pain points; craft a compelling unique value proposition; attract, select, grow, and retain customer service talent and subject matter expertise; set, measure, track, and incentivize mission-critical business goals and customer-driven growth; innovate solutions that meet your customers’ stated and unstated needs; and maintain a growth mindset and leave a legacy of success.

Customer Magic – The Macquarie Way

By Joseph A. Michelli

Release : 2024-03-26

Genre : Industries & Professions, Books, Business & Personal Finance

Kind : ebook

(0 ratings)
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to write this book. Customer Magic is a practical, easy-to-read guide that, consistent with Macquarie’s commitment to delivering customer value, shares transferrable knowledge on how to identify and solve customer pain points; craft a compelling unique value proposition; attract, select, grow, and retain customer service talent and subject matter expertise; set, measure, track, and incentivize mission-critical business goals and customer-driven growth; innovate solutions that meet your customers’ stated and unstated needs; and maintain a growth mindset and leave a legacy of success.

advertisement

Access e-books

More By Joseph A. Michelli

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Leading the Starbucks Way (PB)

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Starbucks, la fórmula del éxito

The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Starbucks Leadership Lessons

Mercedes-Benz. Driven to delight

Guiados pelo encantamento

Leadership Lessons from the Most Admired Companies

Customer Magic – The Macquarie Way

A experiência Zappos

Oltre il prodotto